To Factory data reset your device, from the Settings screen, select Update & Security. This will erase all data on your device and restore it to factory settings.

If a restart does not resolve your issue, you may need to perform a Factory data reset (Master reset).

Note: Resetting your network settings deletes previously associated Wi-Fi networks, security passcodes, Bluetooth devices and cellular network data settings.ģ. Select the Status tab, then select Network reset.ġ. From the home screen, select the Start icon then select the Settings icon. If you are having connectivity issues, you can try resetting your network settings. Note: If you are unable to power your device off or if it becomes unresponsive, press and hold the Power/Lock button for about 10 seconds until it reboots.ġ. Select the Start icon, then select the Power icon. If a power cycle does not resolve your issue, perform a device restart. To turn the device back on, press and hold the Power/Lock button on the keyboard until the screen lights up. Power your device off by selecting the Start icon > Power icon > Shut down.

Power cycling your device is the first step. There are multiple ways to reset your device if you are experiencing issues.

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